Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

① Flitto Inc. (hereinafter the "Company") provides services relating to multilingual communication under the Vogl brand, including real-time conversation translation, on-site real-time interpretation and translation, and customized translation environment settings.

② The purpose of these Terms is to stipulate the conditions and procedures for use of Vogl, Vogl Stage and all services incidental thereto (hereinafter the "Service") that the Company provides under the Vogl brand, as well as the rights, obligations and responsibilities of the Company and users.

Article 2 (Definitions)

The definitions of the terms used in these Terms are as follows.

① Matters Common to the Services

1. "Service" means all of Vogl, Vogl Stage and the services incidental thereto that the Company provides under the Vogl brand.

2. "User" means a member or non-member who uses the Service provided by the Company in accordance with these Terms.

3. "Member" means a person who has agreed to these Terms, entered into a service agreement with the Company and completed membership registration.

4. "Non-member" means a person who uses the Service without membership registration.

5. "Account" means the means of identifying a member that the Company creates on the basis of information provided by the member, such as an email address and password.

6. "Workspace" means a virtual space provided by the Company so that the Service may be used on an individual or team basis.

7. "Free service" means a service that may be used without paying service fees.

8. "Paid service" means a service for which service fees must be paid in order to use it.

9. "Paying member" means a member who pays service fees to the Company and uses a paid plan.

10. "Individual Agreement" means a contractual document concerning use of the Service concluded separately from these Terms between the Company and a corporate or organizational client (hereinafter a "client company").

11. "Host" means a member who has the authority to create, close and edit a chat room or online space (Room) for real-time translation.

12. "Guest" means a user who participates in a chat room or online space (Room) created by a Host.

13. "Source Text" means all text, voice and other forms of material entered or uttered by a user in the course of using the Service.

14. "Translation Output" means all deliverables generated by the Service on the basis of Source Text, such as transcribed text, translations, speech synthesis results and summaries.

② Matters Relating to Individual Services

1. "Vogl" means the service that the Company provides to individual and team users, comprising all related features and associated services such as Quick Chat, Online Meeting, Custom Assistant, and management of Frequently Used Phrases and Datasets.

2. "Vogl Stage" means the service that the Company provides for real-time interpretation and translation for multiple participants on site at events, conferences and the like, comprising all related features and associated services such as real-time multilingual translation for Hosts and Guests and client-specific customized glossaries.

3. "Recurring payment" means the method by which service fees are automatically charged for each Service Period through a payment method registered by the member.

4. "Service Period" means, with respect to recurring payment, a period of one month calculated from the date of the initial payment.

Article 3 (Publication, Effect and Amendment of the Terms)

① The Company shall announce the content of these Terms by posting it on the service website or by providing a linked screen so that users may easily become aware of it.

② Before a user agrees to these Terms, the Company shall provide important matters such as withdrawal of subscription, refund conditions and use of data through a separate linked screen or similar means so that the user can easily understand them.

③ The content of these Terms shall take effect with respect to users who have agreed to these Terms. However, with respect to client companies that have entered into an Individual Agreement and their affiliated members, the Individual Agreement shall also apply.

④ The Company may amend these Terms to the extent that it does not violate relevant laws and regulations, such as the Content Industry Promotion Act (「콘텐츠산업진흥법」), the Act on Consumer Protection in Electronic Commerce (「전자상거래 등에서의 소비자보호에 관한 법률」), the Act on the Regulation of Terms and Conditions (「약관의 규제에 관한 법률」), the Act on Promotion of Information and Communications Network Utilization and Information Protection (「정보통신망 이용촉진 및 정보보호 등에 관한 법률」), the Personal Information Protection Act (「개인정보 보호법」) and the Framework Act on Consumers (「소비자기본법」).

⑤ Where the Company amends these Terms, it shall specify the date of application of the amended Terms and the reason for the amendment and give notice in the form of an announcement within the Service or by email from 7 days before the date of application. However, where the content of the amendment is unfavourable to users, notice shall be given at least 30 days in advance.

⑥ A user who does not agree to the application of the amended Terms may expressly express refusal through the Customer Support Center (support@vogl.ai). In such case, the Company or the user may terminate the service agreement, and the user's use of the Service may be restricted.

⑦ Where a user does not expressly express refusal from the date on which the Company gives notice of the amended Terms under Paragraph 5 until the date of application, the user shall be deemed to have agreed to the amended Terms.

⑧ Where an Individual Agreement has been concluded, any change to the content of that agreement shall be made through consultation between the Company and the client company.

Article 4 (Interpretation of the Terms and Relationship with Individual Agreements)

① Where necessary, the Company may establish separate terms of service and policies for individual services (hereinafter the "Service-Specific Notices, etc.").

② Where these Terms, the Service-Specific Notices, etc. and an Individual Agreement conflict with one another, they shall prevail in the order of Individual Agreement → Service-Specific Notices, etc. → these Terms.

③ Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the relevant laws and regulations of the Republic of Korea, such as the Act on Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions, or by commercial practice.

Chapter 2 Service Agreement and Accounts

Article 5 (Formation of the Service Agreement)

① The service agreement is formed when a user agrees to these Terms, applies for membership registration, and the Company accepts the application.

② A paid service agreement is formed when a member agrees to these Terms, applies to use a paid service by making payment, and the Company accepts the application.

③ In the case of Vogl Stage and services for enterprises and organizations, the service agreement is formed upon conclusion of an Individual Agreement between the Company and the client company, and member accounts are issued in accordance with Article 6, Paragraph 5.

Article 6 (Membership Registration and Account Management)

① A user may apply for membership registration by agreeing to these Terms and then providing membership information in the form prescribed by the Company, and membership registration is formed when the Company accepts the application.

② The Company may refuse acceptance or subsequently terminate the service agreement in any of the following cases.

1. Where the application is made in the name of another person or contains false information

2. Where the information required in the form prescribed by the Company is not provided

3. Where there is a history of obstructing the normal operation of the Company

4. Where it is otherwise deemed inappropriate for the applicant to become a member

③ The Company may merge accounts registered with the same email address at its discretion, and a member may request the cancellation of such merger through the Customer Support Center (support@vogl.ai).

④ Members shall securely manage their account information (password, nickname, etc.), and the Company shall not be liable for any damage arising from unauthorized use of account information that occurs without a cause attributable to the Company.

⑤ In the case of Vogl Stage, the Company creates and issues individual accounts in accordance with the Individual Agreement, and responsibility for account management after issuance rests with the member.

Article 7 (Protection of Personal Information)

① The Company shall endeavour to protect users' personal information in accordance with relevant laws and regulations such as the Personal Information Protection Act.

② The protection and use of personal information shall be governed by relevant laws and regulations and by the Company's Vogl Privacy Policy.

Article 8 (Notice to Users)

① Where the Company gives notice to a member, it may do so via the email address provided by the member at the time of application for membership registration, the service website or other means.

② Where the Company gives notice to an unspecified number of users, it may substitute individual notice with posting in the notice section of the service website.

Chapter 3 Provision of the Service

Article 9 (Composition of the Service)

① The Company provides the following services under the Vogl brand. The detailed features of each service are set out in Chapters 5 and 6.

1. Vogl : a real-time conversation translation and translation environment management service for individual and team users

2. Vogl Stage : a real-time multilingual interpretation and translation service provided to multiple participants on site at events, conferences and the like

② The Service is divided into free services and paid services. Details such as the name, features and scope of each service may be found on the pricing page of the service website or in the Individual Agreement.

③ The Company may newly establish or change the types of the Service and the methods of provision, in which case Article 10 shall apply.

Article 10 (Modification and Suspension of the Service)

① The Company may modify (including converting to a paid basis) or suspend all or part of the services provided free of charge for managerial, policy, operational or technical reasons of the service provider.

② The Company shall not provide separate compensation to users for the modification or suspension of the Service under this Article unless otherwise specifically provided by relevant laws and regulations. However, with respect to service fees already paid by a paying member, Article 17 shall apply.

Article 11 (Use of the Service by Non-member Guests)

① A non-member may participate as a Guest in a chat room or online space (Room) created by a Host and may view translation results in the language of their choice or listen to them by voice.

② Non-member Guests may not use member-only features such as using workspaces or changing settings.

③ Non-member Guests shall provide consent to the processing of personal information when participating in the Service, and the content of such processing shall be governed by the Vogl Privacy Policy.

Chapter 4 Paid Services and Payment

Article 12 (Types of Paid Services and Service Fees)

① The types of paid services provided by the Company and details that vary accordingly, such as the scope, name and fees of the Service, shall be as set out on the pricing page of the service website or in the Individual Agreement.

② The Company may provide paid services in the following ways.

1. Recurring-payment paid services : paid services used by a user agreeing to these Terms and then making recurring payments of the fees set out on the pricing page

2. Individual Agreement-based paid services : customized paid services used under a separate agreement concluded between the Company and a client company, provided on a one-time basis, for a specified period or in the form of subscription-based deployment

③ Only with respect to the Individual Agreement-based paid services under Paragraph 2, Subparagraph 2, where the content of the relevant Individual Agreement conflicts with the content of these Terms, the Individual Agreement shall prevail over these Terms.

④ The Company's policy on billing service fees shall be as follows.

1. Service fees for recurring-payment paid services are displayed on a USD basis.

2. Value-added tax and other taxes (e.g. EU VAT, Australian GST, Japanese consumption tax) may be additionally imposed in accordance with the tax policy of the country in which the paying member's payment is made, and related matters are processed automatically through the payment service provider (Paddle, etc.).

3. For payments made in a currency other than the US dollar, the currency conversion policy of the payment service provider applies.

4. Overseas transaction fees or currency conversion fees charged by the card issuer may be additionally imposed.

⑤ The currency, taxes, billing cycle and payment conditions of Individual Agreement-based paid services shall be as set out in the Individual Agreement.

Article 13 (Recurring Payment of Service Fees)

This Article through Article 17 apply to the recurring-payment paid services under Article 12, Paragraph 2, Subparagraph 1. Payment, termination and refunds for Individual Agreement-based paid services shall be as set out in Article 22 and the Individual Agreement.

① The Company charges paying members separate service fees for the use of paid services, and such service fees may change in accordance with the Company's policy.

② The Company shall announce the service fees and payment methods for paid services and any changes thereto through the service website.

③ Given the nature of recurring-payment products, which provide continuous use of paid services, a paying member shall be deemed to have agreed that service fees will be automatically charged, through the payment method selected at the time of the initial payment, for each Service Period from the date of the initial payment (e.g. where payment is made on February 5, payment will be made automatically on March 5 of the following month).

④ The Company may retain a member's payment-related information during the Service Period and for a certain period after the end of the Service Period in order to ensure smooth recurring payment.

⑤ Recurring payment is automatically renewed on the same conditions for each Service Period unless a separate application for termination is made, and a paying member may terminate recurring payment at any time in accordance with Article 15.

⑥ The Company does not impose any additional fees on the payment method selected by a paying member.

⑦ A paying member shall select one of the payment methods provided by the Company (credit card, debit card, etc.) and make recurring payments of service fees, and the payment methods that support recurring payment are subject to change.

⑧ Where a recurring payment is made, the Company shall notify the paying member of the details thereof. However, where there is the express consent of the paying member, the Company may omit notification of the payment details.

⑨ Recurring payment may be restricted in accordance with the Company's policy, the standards of the providers of the payment method (payment solution providers, card issuers, etc.) or laws and regulations, in which case the paying member's use of paid services may be restricted.

⑩ With respect to recurring payment, a paying member shall comply with these Terms and laws and regulations, including the following, and shall act in a manner consistent with generally accepted social norms.

1. A paying member shall not use another person's payment method without authorization. The Company shall not be liable for any loss or damage to the Company, the lawful owner of the payment method or any other third party related to the payment concerned arising from the unauthorized use of another person's payment method.

2. Where there is any change to the information entered for recurring payment, a paying member shall amend it directly on the service website, and the Company shall not be liable for any damage arising from a failure to make such amendment.

3. A paying member shall use a payment method for which the member holds a legitimate and lawful right of use when making recurring payments, and the Company may request materials from the paying member to verify the lawfulness of the payment method.

⑪ Where the Company deems it necessary to verify the lawfulness of the payment method used by a member, it may suspend the member's use of the Service until such verification is completed.

Article 14 (Suspension of Recurring Payment)

① Where a recurring payment is not made normally for reasons such as the expiry of the validity period of the registered payment method, insufficient balance, loss or a change in payment information (hereinafter "suspension of recurring payment"), use of paid services shall be suspended after the Service Period of the last recurring payment cycle expires.

② Where a paying member makes normal payment of the service fees using a valid payment method, use of the paid services shall resume.

③ The Company shall give prior notice to the paying member of any suspension of recurring payment, suspension of use of paid services, termination of the service agreement and the like. However, where the paying member has expressly consented to the omission of notice, such notice may be omitted.

④ The Company shall not be liable for any damage arising from the suspension of recurring payment, and the resulting suspension of use of paid services, caused by reasons attributable to the paying member, such as non-payment of service fees.

Article 15 (Termination of Recurring Payment)

① A paying member may apply to terminate recurring payment at any time on the service website.

② Where a paying member applies to terminate recurring payment, the member may use the paid services until the expiry date of the Service Period of the last recurring payment cycle, and from the time that expiry date passes, use of the paid services shall be suspended and only free services may be used.

③ Changes to the services provided, and the handling of data, from the time of suspension of use of paid services (conversion to free services) are set out in Article 19.

Article 16 (Withdrawal of Subscription and Termination of the Service Agreement)

① A paying member may withdraw their subscription within 7 days after payment where there is no record whatsoever of use of the Service. However, this shall not apply where the case falls under the grounds for restriction of withdrawal of subscription prescribed by relevant laws and regulations such as the Content Industry Promotion Act and the Act on Consumer Protection in Electronic Commerce.

② A paying member may terminate a paid service agreement in any of the following cases.

1. Where the paid service agreement is terminated within 14 days after payment and the record of use of the Service, such as Online Meeting usage time, is within the scope of the free services

2. Where a serious service failure attributable to the Company (e.g. service interruption of 24 hours or more) occurs, resulting in a significant impediment to the use of paid services

3. Where a user wishes to terminate a paid service agreement because the user does not agree to an amendment of these Terms or a modification of the Service

③ The rights under Paragraphs 1 and 2 may be exercised through the Customer Support Center (support@vogl.ai) or the service website, and related inquiries are supported through the Customer Support Center.

④ Where a paying member exercises the rights under Paragraphs 1 and 2, the Company shall refund the service fees in accordance with Article 17.

Article 17 (Refund of Service Fees)

① A paying member may apply for a refund of the entire amount of the service fees already paid only in any of the following cases.

1. Where unjustified service fees (e.g. duplicate payment) have been charged due to a system error

2. Where the member withdraws their subscription under Article 16, Paragraph 1

3. Where the member terminates the service agreement under Article 16, Paragraph 2, Subparagraph 1

② A paying member may apply for a refund of the remaining part of the service fees already paid, after deduction of the amount corresponding to the benefit obtained from the use of the paid services, only in any of the following cases.

1. Where the member terminates the service agreement under Article 16, Paragraph 2, Subparagraphs 2 and 3

2. Where a significant impediment to the use of paid services is caused by a cause clearly attributable to the Company

③ The Company shall notify the paying member of the results of its review of an application under Paragraphs 1 and 2 within 3 to 10 business days (excluding weekends and public holidays).

④ Matters not provided for in this Article with respect to the refund of service fees shall be governed by the Company's refund policy.

⑤ The cancellation of recurring payment and refunds for Individual Agreement-based paid services shall proceed in accordance with the content agreed in the Individual Agreement.

Chapter 5 Vogl

Article 18 (Use of Vogl)

① The Company provides the following features through Vogl.

1. Quick Chat : real-time translation and conversation features. Face-to-face conversation is used on a single device, and in QR conversation one Host holds the authority to create, close and edit the chat room and multiple Guests (members/non-members) may participate.

2. Online Meeting : provides real-time meeting translation and meeting minutes summary features (not supported on mobile). One Host creates, closes and edits the meeting, and multiple Guests (members/non-members) may participate.

3. Note Taking : provides real-time voice recording, text conversion and multilingual translation, and summary features. Users may create, edit and save notes individually, and recorded content may be exported as a csv file or in other formats, or shared.

4. Custom Assistant : provides user-customized translation environment settings (field, role/purpose, Dataset).

5. Management of Frequently Used Phrases and Datasets : provides a user-customized environment by managing Frequently Used Phrases and Datasets. The number of phrases and Datasets provided is limited according to the type of service or the applicable policy.

② The scope of provision and the quantity limits of each feature vary according to the plan the user is using, and the details shall be as set out on the pricing page of the service website.

Article 19 (Handling of Data upon Suspension of Use of Paid Services)

From the time when use of paid services is suspended under Article 15 and the user is converted to free services, the services provided shall change as follows.

① Frequently Used Phrases : only the quantity permitted under the free service policy is retained (retained starting from the phrases at the top of the list). Phrases exceeding that quantity are removed from the list displayed, but may be restored upon renewed payment for paid services.

② Datasets : only the quantity permitted under the free service policy is retained, and all Datasets exceeding that quantity are automatically deleted and are not restored even upon renewed payment for paid services. The criteria for selecting the Datasets to be retained are as follows, with the higher-ranked criterion taking precedence.

1. First priority: Datasets set as 'Default' at the time of suspension of use

2. Second priority: among Datasets not set as Default, the most recently used (or edited) Dataset

Chapter 6 Vogl Stage

Article 20 (Use of Vogl Stage)

① The Company provides the following features through Vogl Stage.

1. Real-time multilingual translation (specified period) : provides voice utterance and real-time multilingual translation. One Host creates, closes and edits the online space (Room), and multiple Guests (members/non-members) may participate and view the translated text in the language of their choice or listen to it by voice.

2. Real-time multilingual translation (subscription-based deployment) : provides the same features as Subparagraph 1 on a monthly payment and use basis.

3. Customized glossary : provides client-customized translation environment settings (field, role/purpose, Dataset).

② Vogl Stage is provided on a one-time basis or for a specified period in accordance with an Individual Agreement, and in the case of the subscription-based deployment form, monthly payment and use are provided.

③ The Company may change or discontinue features for the purpose of improving the Service, and shall give prior notice thereof.

Article 21 (Agreement and Payment for Vogl Stage)

① The Company provides one-time use or use within a specified period, and may additionally provide recurring payment services. The details are determined by an Individual Agreement through consultation between the Company and the client company.

② The cancellation of recurring payment and refunds with respect to Vogl Stage shall proceed in accordance with the content agreed in the Individual Agreement.

Article 22 (Principle of Precedence of Individual Agreements)

① Where a matter is not provided for in these Terms, or where the content provided for in these Terms conflicts with an Individual Agreement agreed between the Company and a client company, the Individual Agreement shall prevail.

② Paragraph 1 applies in particular to the following matters.

1. The scope of the Service, the period of provision and usage conditions

2. Service fees, payment methods, cancellation and refunds

3. The processing, storage and destruction of data

4. Restriction of service use and termination of the agreement

5. The ownership of intellectual property rights and the scope of license

6. Damages and limitation of liability

③ Where an Individual Agreement has terminated, these Terms shall apply to the use of the Service thereafter.

Chapter 7 Data and Intellectual Property Rights

Article 23 (Use and Destruction of Data)

① For the purpose of providing translation services, the Company collects and processes all Source Text and Translation Output generated or transmitted by users in the course of using the Service (hereinafter "User Data"), and User Data is used for the purpose of improving service quality and developing technology.

② The Company anonymizes User Data immediately upon collection in accordance with relevant laws and regulations such as the Personal Information Protection Act and stores it in a non-decryptable manner.

③ Where a user requests the deletion of personal information, the Company shall destroy the relevant data without delay in accordance with the Vogl Privacy Policy and relevant laws and regulations such as the Personal Information Protection Act. However, data that must be retained under relevant laws and regulations such as the Act on Consumer Protection in Electronic Commerce shall be destroyed after the statutory period has elapsed.

④ Where a member withdraws from membership, the following data deletion policy shall apply.

1. Data to be deleted : account information, personal workspace, conversation records, Frequently Used Phrases and Glossary, voice data

2. Data to be retained : anonymized conversation logs (for the purpose of improving translation quality)

⑤ With respect to the use of Vogl Stage, where a matter is not provided for in this Article or where the content of this Article conflicts with an Individual Agreement, the Individual Agreement shall prevail.

Article 24 (Intellectual Property Rights)

① The copyright and other intellectual property rights in the Source Text entered or uttered by a user in the course of using the Service belong to the user. Where the user is not the copyright holder, all resulting liability rests with the user, and where damage is caused to the Company or a third party, the user shall compensate for such damage and indemnify the Company.

② The intellectual property rights policy for Translation Output arising from use of the Service shall be as follows.

1. Free services : the copyright and other intellectual property rights in Translation Output generated by a user through the Service belong to the user. However, by agreeing to these Terms, the user shall be deemed to have granted the Company a perpetual, royalty-free license to use, reproduce, modify and distribute such Translation Output for research purposes relating to the operation, improvement and promotion of the Service and the development of new services.

2. Paid services : the copyright and other intellectual property rights in all User Data, including Translation Output generated by a user through the Service, belong to that user. The Company does not use the user's data other than for limited purposes necessary to provide the Service (e.g. storing server logs, executing features), and does not use it for purposes such as AI model training without prior consent.

③ A user warrants that the Source Text entered in the course of using the Service does not infringe any rights of a third party, including copyright and other intellectual property rights, and all legal liability in this regard rests with the user. Where a legal dispute arises between the Company and a third party as a result of the user's breach of the above warranty, the user shall indemnify the Company at the user's own expense and shall compensate for any damage incurred by the Company as a result.

④ With respect to the use of Vogl Stage, where a matter is not provided for in this Article or where the content of this Article conflicts with an Individual Agreement, the Individual Agreement shall prevail.

Article 25 (Prohibition on Entering Sensitive Information)

① Users shall not provide to the Service, by uttering, entering or other means, personal information, trade secrets or other information that must not be disclosed.

② The Company shall not be liable for any problem arising from a user's breach of Paragraph 1.

Chapter 8 Obligations and Liability

Article 26 (Obligations of the Company)

① The Company shall not engage in any act prohibited by relevant laws and regulations or these Terms or contrary to public order and good morals, and shall use its best efforts to provide the Service continuously and stably.

② Where the Company recognizes as justified any opinion or complaint raised by a user in relation to the use of the Service, it shall handle the matter and shall communicate the process and results of such handling to the user.

③ In accordance with the Act on Consumer Protection in Electronic Commerce, the Company shall retain the items listed in the following subparagraphs for the periods specified in each subparagraph.

1. Records concerning contracts or withdrawal of subscription, etc. : 5 years

2. Records concerning payment of consideration and the supply of goods, etc. : 5 years

3. Records concerning consumer complaints or dispute resolution : 3 years

Article 27 (Obligations of Users)

① A user may use the Service only where the user agrees to these Terms, and shall comply with the other regulations and announcements prescribed by the Company and with the laws and regulations relating to the Service.

② In using the Service, users shall not, in accordance with Article 25, utter or enter personal information, confidential information or other information that must not be disclosed, and the Company shall not be liable for any problem arising therefrom.

③ Users shall not engage in any of the following acts when using the Service.

1. Using the Service or accessing the system by abnormal means other than the methods of use of the Service provided by the Company

2. Reproducing or distributing, or using commercially, information obtained by using the Company's service information without the prior consent of the Company

3. Damaging the reputation of, or causing disadvantage to, another person

4. Infringing the copyright or other rights of the Company or a third party

5. Using the Service for commercial purposes beyond the scope permitted by the Company

6. Registering or distributing material infected with a computer virus that causes malfunction of equipment related to the Service or the destruction of or confusion in information

7. Copying, modifying, distributing, selling, transferring, leasing or pledging as security all or part of the Service or the software included therein, or permitting another person to use it, without the consent of the Company; or reproducing, disassembling, imitating or otherwise altering the Service, such as by reverse engineering the software or attempting to extract its source code

8. Impersonating or passing oneself off as an employee or operator of the Company or an affiliate, or as a third party, and falsely stating a relationship with another person

9. Transmitting or posting information (including computer programs) the transmission or posting of which is prohibited by relevant laws and regulations

10. Unfairly abusing the Service, such as by repeating the act of purchasing the Service and then cancelling it again within one month two or more times

11. Any other act that violates current laws and regulations, these Terms or the detailed guidelines relating to the Service provided by the Company, or that obstructs or delays the normal operation of the Service

Article 28 (Obligations of Members)

① Where a member does not comply with relevant laws and regulations, these Terms and the applicable policies, the Company may temporarily or permanently suspend the member's use of the Service or place restrictions on re-registration for the Service.

② Members shall not engage in any of the following acts in using the Service.

1. Using paid services provided by the Company by misappropriating another person's name, card information, account information or the like

2. Entering false information when applying for or changing use, misappropriating or improperly using another person's account and password, using another person's name, or carrying out short message service (SMS) verification or the like without the permission of the name holder

③ Members may not transfer or donate their right to use the Service or any other status under the service agreement to another person or another account, may not provide it as security, and may not request the Company to do so.

④ With respect to data loss and the like arising from a paying member's failure to pay service fees, the Company shall not be liable for any problem not attributable to the Company.

⑤ Paying members shall accurately verify the detailed content of the services provided by the Company and the conditions of the transaction before using the Service and shall then make their purchase. Any loss or damage arising from a purchase made without verifying the content and conditions of the transaction shall rest with the member.

⑥ Paying members shall directly manage any change to their payment information, and the Company shall not be liable for any problem arising from a failure to do so.

Article 29 (Restriction of Service Use and Termination of the Service Agreement by the Company)

① The Company may restrict service use or terminate the service agreement with respect to users who violate these Terms or relevant laws and regulations, and where repeated violations or similar conduct are discovered, the Company may take the measures necessary under relevant laws and regulations with respect to the account concerned or the organization to which that account belongs.

② The restriction of service use and termination of the service agreement under Paragraph 1 take effect when the Company notifies the user of its intention to do so.

③ Examples of acts that may result in restriction of service use are as follows.

1. Misappropriating another person's account or using the Service for unlawful purposes

2. Obstructing the operation of the Service

3. Registering sensitive information (name, resident registration number, etc.) in a Dataset, Glossary or the like

④ Where the Company terminates a paid service agreement under this Article due to a cause attributable to the user, the Company shall not be obliged to refund service fees to the user.

⑤ With respect to the use of Vogl Stage, where a matter is not provided for in this Article or where the content of this Article conflicts with an Individual Agreement, the Individual Agreement shall prevail.

Article 30 (Withdrawal of Membership)

① Members may apply to withdraw at any time within the Service, and upon application for withdrawal the account is immediately deactivated.

② Where a member applies to withdraw under Paragraph 1, the Company shall complete the withdrawal within 10 days from the date of application.

③ The handling of data upon withdrawal shall be governed by Article 23, Paragraph 4.

Article 31 (Limitation of Liability)

① The Company shall not be liable for any interruption of the Service due to force majeure such as natural disasters or system failures.

② Users shall maintain backups in preparation for data loss occurring during use of the Service.

③ The Service is provided "AS IS", and the Company does not warrant the complete accuracy of translations or their fitness for a particular purpose, and shall not be liable for any damage incurred by a user as a result of using the translation services.

④ The Company's total liability for damages shall in no event exceed the amount paid by the user to the Service during the immediately preceding 3 months, and the Company shall not be liable for indirect, incidental, special, consequential or punitive damages.

⑤ With respect to the use of Vogl Stage, where a matter is not provided for in this Article or where the content of this Article conflicts with an Individual Agreement, the Individual Agreement shall prevail.

Chapter 9 Miscellaneous

Article 32 (Dispute Resolution and Jurisdiction)

① Where a dispute arises between the Company and a user in relation to the use of the Service, the Company and the user shall consult in good faith to resolve the dispute.

② These Terms shall be construed and applied in accordance with the laws of the Republic of Korea.

③ All disputes relating to these Terms shall be subject to the Seoul Central District Court of the Republic of Korea as the court of exclusive jurisdiction of the first instance.

Addenda

• Date of Notice : September 21, 2026

• Effective Date : September 28, 2026

Transitional Measures

① Upon the entry into force of these Terms, the previous 'Flitto Chat Translation Terms of Service' (effective December 23, 2025) and 'Live Translation Terms of Service' (effective October 1, 2025) are consolidated into and replaced by these Terms.

② Individual Agreements entered into before these Terms take effect shall remain valid as set out in those agreements, and the Individual Agreement shall prevail in accordance with Article 4, Paragraph 2 and Article 22 of these Terms.

Amendment History of the Terms